Ebike Future Conference, Ebike Steve, Inc.
WE STAND BEHIND ALL OF OUR PRODUCTS AND YOUR SATISFACTION IS VERY IMPORTANT TO US. ALL PURCHASES MADE FROM EBIKE STEVE, INC. (INCLUDING ALL RELATED WEBSITE PROPERTIES, SALES OVER THE PHONE, AND LIVE EVENT ON-SITE PURCHASES) ARE COVERED BY THE FOLLOWING POLICIES.

General
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Physical Products
If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday for refund procedures.

Digital Downloads
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce, or resell the product in any way.

Live Event Tickets
All live event tickets are non-refundable, with no exceptions. However, all tickets are 100% Guaranteed RISK-FREE. If for any reason you are unable to attend, you can request a 100% credit at our online store or you may use the credit for a future live event. All tickets are transferable. Please contact our Customer Support Department at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday regarding all ticket questions.

Products with 30 Day Guarantee
On products, where we promote Guarantees are refundable. If for any reason you are unsatisfied with the product, we will refund 100% of your money. Please contact our Customer Support Department at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday regarding all refund questions.

Payment Plans
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Ebike Steve, Inc. and will not be refunded. Access to any digital product or platform will be removed.

Members Area Access
You will receive access to the members’ area for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at info@ebikefuturecon.com or at +1 302 722 6220 during the hours of 9 AM – 4 PM CET, Monday through Friday, so we can resolve the issue.

The purchase of any Ebike Steve, Inc. products does not grant rights to the buyer to share, reproduce, or resell the product in any way.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.